The CRVA was created on July 1, 2004 as a result of a merger between the Auditorium-Coliseum-Convention Center Authority and Visit Charlotte, the convention and visitors bureau. Created to combine the facilities management of Charlotte's publicly owned meeting facilities with the sales and marketing component, the CRVA is responsible for all of these activities as well as fueling the visitor economy, which creates more than $6 billion in economic impact that benefits the region and its residents annually.

A 13-member board of directors guides the overall direction alongside Chief Executive Officer Tom Murray. The organization manages City-owned assets with values exceeding $500 million and employs more than 200 full-time and 1,500 part-time employees. On an annual basis, CRVA facilities host more than 600 events attended by approximately two million visitors and residents.